Frequently Asked Questions
Everything you need to know about our refill stations, water quality, pricing, payments, and sustainability impact.
1Where does the water come from
The Water Bottle is connected to municipal city water.
2How is the water filtered
Our stations use a multi stage filtration system. Full details are listed in the filtration section of this website .
3How often are stations cleaned and serviced
Our team comes every other day to clean, service, and sanitize locations.
4What container sizes can I refill
You can refill common container sizes, and rewards apply whether filling a 1, 3, 5, or 10 gallon bottle.
5How do I find the nearest station
Use the Find a Station page to search by ZIP code or browse locations.
Still have questions?
Contact us or visit a station near you.